The Deep Dive

Notes from the ICI TECH team.

Identity, devices, AI agents, and the work of running calm IT.

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Featured · AI & Identity

Agent identity is the next IAM frontier

Why every AI agent in your stack needs its own first-class identity — and what happens when you treat them like service accounts instead.

Maya Hernandez

May 22, 2026 · 6 min read

Security

Most zero-trust projects fail because they try to ship everything at once. Here's the four-week playbook we recommend to customers.

Jordan Bell

May 8, 2026 · 8 min read

Customer Stories

How Aperture Health replaced Okta, Intune, Jamf, 1Password, and a spend-management tool — without downtime.

Priya Iyer

Apr 19, 2026 · 5 min read

Security

After deploying passkeys across our own org and dozens of customers, here's what works, what breaks, and what to plan for.

Daniel Kim

Apr 2, 2026 · 7 min read

AI & Identity

Your team is using AI tools right now. Half of them are tools you've never heard of. Here's a five-step plan.

Maya Hernandez

Mar 18, 2026 · 6 min read

Product

Meet Aria — your IT copilot for access requests, investigations, and policy drafting. Available now to every ICI TECH customer.

Priya Iyer

Feb 28, 2026 · 4 min read