New2026 IT Identity Trends Report is live.Download today →
New2026 IT Identity Trends Report is live.Download today →
Helix Studios
A game studio adopted ICI TECH's AI copilot and turned a Slack message into a fully-audited access policy.
80%
fewer IT tickets
45 min
average ticket resolution
100%
policy coverage
2x
faster security reviews
Helix's IT team of five was supporting 650 creators across three studios. Access requests for new tools, new game projects, and contractor onboarding were eating the entire week — and the team had no time to ship the projects on their own roadmap.
Aria came online during the ICI TECH rollout. It answered access questions in Slack, drafted policies from intent, and auto-approved requests against pre-set guardrails. The IT team kept oversight — they review every Aria-drafted policy before it goes live — but the drafting was no longer their bottleneck.
80% drop in IT ticket volume. Average resolution down to 45 minutes. And for the first time in two years, the team is shipping their own roadmap — not just keeping up with requests.
“Aria writes our access policies for us. What used to take a sprint now takes a Slack message.”
Lena Ortiz
Head of IT Operations, Helix Studios
Healthcare
An 18-hospital healthcare network consolidated identity, MDM, and password management onto ICI TECH in 14 weeks.
Logistics
A global logistics company automated joiner-mover-leaver with ICI TECH + Workday — and cut onboarding time from 2 days to 12 minutes.
Talk to our team about identity, access, and device management built for your workforce.
